Refund policy

We want our customers to be satisfied with their purchase. If you have any issue with your order, please contact us as soon as possible at sales@terapowerled.com.

Return requests must be submitted within 30 days after receiving your item. To request a return, please contact us at sales@terapowerled.com with your order number, proof of purchase, and a description of the reason for the return.

Returns must be approved by us in advance. Items sent back without prior authorization will not be accepted.

To be eligible for a return, the item must be unused, uninstalled, undamaged, and in the same condition that you received it, including its original packaging, accessories, labels, and documentation.

If your return request is approved, we will provide instructions on how and where to send your return.

Unless the return is due to our error, a defective item, or an incorrect item being shipped, the customer is responsible for return shipping costs.

Original shipping charges, import duties, taxes, customs clearance fees, brokerage fees, and other related charges are non-refundable unless otherwise agreed in writing.

For international returns, the customer is responsible for ensuring that the item is properly packaged and shipped using a trackable shipping method.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will review the issue and work with you to make it right.

We may request photos, videos, product labels, packaging images, or other information to evaluate the issue.

Certain items cannot be returned, including:

Please contact us before placing your order if you have questions about whether a product is returnable.

We do not guarantee direct exchanges. If you need a different product or specification, please contact us. In some cases, we may ask you to return the original item first, and a new order or quotation may be required.

Once we receive and inspect your approved return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at sales@terapowerled.com.